Help Center

Find answers to frequently asked questions and get help with our notary services.

Booking & Scheduling

Learn how to book appointments, reschedule, and manage your notary sessions.

View Articles
Document Services

Everything about document notarization, templates, and verification services.

View Articles
Account & Profile

Manage your account settings, profile information, and preferences.

View Articles

Booking & Scheduling

To book a notary appointment:

  1. Visit our Request Notary page
  2. Fill out the service request form with your document details
  3. Choose your preferred date, time, and service type (in-person or remote)
  4. Select from available notaries matched to your requirements
  5. Complete payment and receive confirmation with appointment details

You'll receive email notifications with appointment details and any required preparation instructions.

Rescheduling: You can reschedule your appointment up to 2 hours before the scheduled time through your dashboard or by contacting the notary directly.

Cancellation Policy:

  • Free cancellation: 24+ hours before appointment
  • 50% fee: 2-24 hours before appointment
  • Full fee: Less than 2 hours or no-show

Emergency situations are handled case-by-case. Contact support for assistance.

Standard Hours: Monday-Friday 9:00 AM - 6:00 PM (local time)

Extended Hours: Many notaries offer evening and weekend appointments

Remote Notarization: Available 24/7 in supported jurisdictions

Emergency Services: Same-day appointments available for urgent needs (additional fees may apply)

Document Services

We can notarize a wide variety of documents including:

  • Real estate documents (deeds, mortgages)
  • Wills and estate planning documents
  • Powers of attorney
  • Business contracts and agreements
  • Affidavits and sworn statements
  • Travel documents and consents
  • Educational certificates
  • Employment agreements
  • Financial documents
  • Medical forms and directives

If you're unsure whether your document can be notarized, contact us for guidance.

Required Items:

  • Valid government-issued photo ID (driver's license, passport, etc.)
  • Original documents to be notarized (unsigned)
  • Any supporting documents mentioned in your appointment confirmation

Important Notes:

  • DO NOT sign documents before the appointment
  • Bring all parties who need to sign
  • Review documents beforehand to ensure they're complete
  • For remote sessions, test your camera and internet connection

Remote Online Notarization (RON) allows you to get documents notarized via secure video call.

Process:

  1. Upload documents to our secure platform
  2. Join video session with certified notary
  3. Complete identity verification using ID and biometric checks
  4. Review and sign documents electronically
  5. Receive notarized documents with digital seal

Requirements:

  • Available in select jurisdictions only
  • Stable internet and device with camera/microphone
  • Government-issued photo ID

Account & Profile

Creating an account is quick and easy:

  1. Click "Register" in the top navigation
  2. Choose "I need notary services" for client account
  3. Fill in your basic information (name, email, phone)
  4. Create a secure password
  5. Verify your email address

For notaries wanting to join our platform, select "I am a licensed notary" and complete the professional verification process.

To reset your password:

  1. Go to the login page and click "Forgot Password?"
  2. Enter your email address
  3. Check your email for reset instructions
  4. Click the reset link and create a new password

If you don't receive the email within 10 minutes, check your spam folder or contact support.

To update your profile:

  1. Log into your account
  2. Navigate to "Profile" or "Account Settings"
  3. Update the desired information
  4. Click "Save Changes"

You can update contact information, preferences, and notification settings. Some changes may require email verification.

Additional Resources

Video Tutorials

Watch step-by-step guides for booking appointments, using remote notarization, and managing your account.

Watch Videos
User Guides

Download comprehensive PDF guides for detailed instructions on all platform features.

Download Guides

Still need help?

Can't find the answer you're looking for? Our support team is here to help.

Contact Support Call Support